Introduction
At Get Ready With Us (“Company,” “we,” “our,” or “us”), we are committed to delivering high-quality imitation jewelry while ensuring customer satisfaction. This Refunds and Returns Policy establishes clear guidelines on the conditions, procedures, and timelines for processing returns and refunds. By making a purchase on www.getreadywithus.in (“Website”), you agree to the terms outlined herein.
Eligibility for Returns and Refunds
- Returns are only accepted for items that are defective or damaged upon arrival.
- Customers must request a return within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and include all tags and accessories.
- Returns will not be accepted for reasons such as change of mind, incorrect selection, or personal dissatisfaction.
How to Initiate a Return
To begin the return process, customers must:
- Contact our customer support team at contact@getreadywithus.in within 48 hours of delivery.
- Provide order details, a description of the issue, and clear images showing the defect or damage.
- Wait for our team’s review and return authorization.
- If approved, securely pack the item and send it to the return address provided in our approval email. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Inspection and Refund Process
- Once we receive the returned item, our team will inspect it to confirm the defect or damage.
- If the return is approved, a refund will be processed within 7-10 business days to the original payment method.
- If the item does not meet the return conditions, it will be sent back to the customer at their expense.
- Shipping charges, if applicable, are non-refundable.
Exchange Policy
We do not offer direct exchanges. If a replacement is required, the customer must return the item (if eligible) and place a new order.
Non-Returnable Items
- Products that have been used, altered, or damaged due to mishandling by the customer.
- Items returned after the 48-hour request window.
- Clearance or promotional sale items.
Contact Information
For any return or refund inquiries, please contact:
Get Ready With Us
- Address: E-2/379 Sector-F Jankipuram, Lucknow (Uttar Pradesh), India
- Email: contact@getreadywithus.in
We are committed to providing a seamless shopping experience and appreciate your cooperation with our policy guidelines.